As a supporter of Crosshouse Children's Fund we respect your personal data and will do all that we can to keep it safe. We also want to make sure that you are comfortable with the personal information we store, and that you understand what we do with it. 

Your Personal Data - What we need 

Crosshouse Children's Fund (CCF) and any of its associated subsidiaries will be what’s known as the ‘Controller’ of the personal data you provide to us. We collect information about you when you sign up for our email updates, provide us with feedback and/or contact us. This information may include details such as your name, email address, telephone number and any other information you provide, such as age group, interests and preferences. We may also collect information about your use of the website using cookies. We take online payments and donations through our website. All payment details go through the secure servers of our third party payment providers.

Why we need it 

We need to know your basic personal data in order to provide the following:

1. To provide the services or information which you have requested
2. To claim any gift aid from the government on your donations if you have completed a gift aid declaration for us.
3. When on our website, to tailor our website so the content you see is relevant to you
4. When on our website, to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site We aggregate this data and it does not identify any website users. We use it for research, analysis, testing, monitoring, risk management and administrative purposes. Furthermore we may disclose this aggregated data to third parties for marketing, advertising or other promotional purposes.

 We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

Legitimate Interest in Contacting You 

If you have supported our cause in recent years, we will occasionally send you updates by direct mail. We will only do so if you have not previously asked to be removed from our mailing list, where we believe there to be a legitimate interest, and where your privacy rights are maintained.

Keeping your data safe

All the personal data we process is is only shared if necessary with suppliers that are fully compliant with GDPR and UK Data Protection law. 

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We will keep your data required for marketing purposes until you notify us that you no longer wish to receive our updates.

Staying in touch

We ask for your consent to use your contact details to keep you up to date with the latest news and information from the charity and the hospital. Your details will only be used by Crosshouse Children's Fund and our own suppliers to keep you updated with our work. We would only disclose your data where we are required to do so by law, court order or other legal process. If you have provided us with consent to do so, we will occasionally contact you unless you tell us that you no longer wish to be contacted. We will remind your regularly in our communications that you can withdraw or change your consent choices at any time by contacting us on 0141 212 8750.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint regarding our use of your personal data, you can contact us by calling 01292 435 197 or by emailing info@crosshousechildrensfund.org

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you can raise a complaint with the Information Commissioner’s Office.

Crosshouse Children's Fund is registered in Scotland as a Charitable Company Limited by Guarantee. Company No SC736746. Scottish Charity Number SC051964.

Registered Office – Crosshouse Children's Fund, Ground Floor, Merrylee House, 8 Marchfield Drive, Paisley, PA3 2RB